*UPDATE 4/5/19*

*UPDATE 4/5/19*
After contacting this dealership and the corporate office of Chevrolet, my rating still stands. In fact, I would give it an even lower rating if I could. When their corporate office contacted me, one of their "investigators" simply asked me what was going on. After hearing my story, all they had to offer was a $100 voucher towards repairs. This isn't even close to the 11k mile warranty that I was initially promised by Arty, the salesman. The "investigator" didn't bother to ask me for proof of documentation, which I can show that Arty initialed and signed saying that I still have basic coverage. They didn't really put in any effort into investigating my case. When I called the dealership, all they saw was another opportunity to make money off of me. I spoke to Edward, the finance manager, and he offered me a fairly average extended warranty. I told him I would consider the offer and ask him to email me the details. Not only does he ignore my email, but he also ignores the multiple phone calls that I've attempted. With the way how this establishment and corporate office operate, it is not wonder that Arty can freely lie to his customer and get away with it. I see no effort put into customer satisfaction.

*Original Post*
I really wished I read the negative reviews first because they're mostly true. As a new car buyer, I had no idea how warranties work. When Arty, the salesman, told me how the vehicle I bought still has basic coverage, I believed every word he said. He looked me straight in the eye and lied through his teeth as he showed me an old CARFAX report of November 2018 on the vehicle showing a mileage of 25k. Yet, he tells me how there's still some left-over basic coverage. The basic coverage only covers up to 36k miles, yet he was selling me a car that already has a mileage of 39k miles. Still, I believed him because he even wrote down his own initials on that CARFAX report, convincing me that there's still coverage. To my horror, I was only able to discover the truth when I brought the vehicle to a Ford dealership for maintenance. The car I bought was already developing a rattling noise on the passenger side in less than a month. Had he told me there's no basic coverage, that would have affected my decision-making in purchasing the car. When I contacted Arty about my dilemma, the only thing he was good at was disputing my claim, saying how he had said things differently at the time. Disregarding all the trouble I went through, he doesn't have a care in the world since I have already bought the vehicle from his dealership.