Very dissatisfied with the lack of professionalism...

Very dissatisfied with the lack of professionalism by three staff members. Chris, Asia, and Mandy. The manner of approach and disrespect they displayed toward a loved one of mine, was not only hurtful to our family, but also created a more difficult situation for trying to get our family member further help. Being mindful of each client s situation and background story is key in their recovery and staff training and behavior should be sensitive to that clinical practice. These three individuals failed to show this compassion toward my family member while she was under their care. To provoke negative reactions and to refer to a person s cultural upbringing as unimportant, is not helpful. I hope Recovery Ways can take this feedback and implement a more effective training of their staff on showing proper respect to all cultures and take into account the importance of heritage in different parts of the world. Thankfully we found her a more positive recovery environment in Women s Recovery Strong Hope Unit.