Brianna Loomis

Review of Radission Hotel Grand Rapids R...

We came here for a good night's sleep after a long...

We came here for a good night's sleep after a long day of travel and were severely disappointed. I have never given a bad review, but this experience was truly disappointing.

The hotel itself is very nice and clean, but my compliments stop there.

We arrived at the hotel around 5:00 pm to check in and then left to go get some dinner downtown. When we came back around 9:30, there was a very loud live band playing outside in the hotel courtyard right below our room. We were exhausted and hoping to go straight to sleep, so we called the front desk and asked when the music would end. They informed us it would end at 10:00.

At 10:10, there was no sign of stopping. Had we been informed about the band, or come here for a party, it would have been fine. But we had no idea this was a party hotel. We went downstairs to ask again when the music would be over,told them we were trying to sleep, and were told it should be quieting down at 10.

At 10:20, we called again.the music was not getting any less obnoxious. We asked if we could at least move to a room on the other side of the building, and were told they would call us back.

At 10:35, we still hadn't gotten a call back and the band was as loud as ever. We went down to the front desk and asked for a refund so we could leave and find another hotel. They refused to give us any more than 15% of our money back, and said the band would be done at 11:00. We were not happy.

The band did stop playing at 11:00, although we were told it would stop at 10. I was woken up multiple times throughout the night by loud, drunk voices in the hallways.

In the morning, we talked to to manager, who was extremely defensive and told us they have a band playing every weekend (we are from out of the state and would have no way of knowing this) and that we should have looked at the poster in the restaurant of the hotel advertising the band. We never went to the restaurant, because our room was in the opposite direction. The manager offered at 15% discount and never apologized, just repeated that we should have looked at the poster in the restaurant.

We are severely disappointed in the lack of concern for customer service at this hotel. We will never return, and i cannot recommend this place at all.