Vindo C

Review of Four Points Sheraton Meriden, ...

Being an SPG member, we always choose to stay at t...

Being an SPG member, we always choose to stay at this hotel, I'm actually in shock to see some negative reviews about this hotel because this is a perfect example of a hotel that goes "above and beyond" to show hospitality and great customer service. We booked a room for a couple of nights last week and after booking, I emailed Yvonne (the GM) to let her know how excited my children were to be able to just chill in the pool all day; I quickly got an email and a phone call from her explaining that the pool was out of service at the moment, I told her that I couldn't cancel the reservation because it was from a 3rd party site. So when we got to the hotel, Yvonne actually made arrangements with another facility to let us use their pool; at first I was kind of disappointed because I didn't want to have to drive somewhere else just to go swimming but she assured me that the place was really beautiful, and what do you know!! She was 110% correct, the place was an outdoor activity place with a pool, playground, soccer field, basketball court and even a bouncy house.
So my kids actually had so much fun that they want to come back ASAP.

Yvonne and her staff made sure that we had everything we needed to go to the facility, they even packed some towels for us. After a whole day of fun in the pool, it was really cool to walk in to our room and see a fruit basket from the hotel. And wait it gets better, our breakfast was comped, and as we were checking out, Yvonne was at the front desk waiting for us( how often do you see a GM of a hotel being this hands on with her guests?) she made sure that we were satisfied with our stay and she even apologized for the pool not being available, though there was no apology needed. I know that the pool is just an extra amenity provided by the hotel and that she didn't have to find us a place to swim in; but she did; and this gesture is an A+ in my book.

I also appreciate the front desk staff that went out of her way to research some activities and places to visit for the kids , she even printed everything out and highlighted directions for us.

Once again, this place is a perfect example of a good / hospitable hotel.

And I also appreciate the personal email from Yvonne after checkout..