DO NOT STAY AT THIS HOTEL

DO NOT STAY AT THIS HOTEL

Had a 3 night reservation to stay at this hotel. , arrived at 4:00 , waited in line 35 minutes to check it.
At check in we were informed they did not book the spa treatments correctly. After a lengthy discussion they begrudgingly agreed to try to find room in the schedule to accommodate.
There was no acknowledgement of this mistake by this hotel staff. In fact the women seemed bothered that I was even asking them to try and remedy their mistake.

By the time we got to ours rooms it was an hour later. We found no robes.
Typically hotels offer robes. This being a spa / sauna retreat with a suggested policy that the guest to only wear robes and nothing else we were quite surprised to find they did not provide these in the room.

I called the concierge to be told I had to come done to get them.

Another 15 minute wait on line.

After I was given the robes, I requested a menu for room service , as we were not going to make the dinner reservations we had due to the prolonged check in process.

This hotel staffer replied Do you really need room service? The restaurant is open and that would be easier .

It was very clear this hotel staffer and the other who checked me in were not professional or properly train in service and hospitality. This treatment very much contradicted the Michelin recommendation and 4 star rating this hotel boosts of.

Sauna
These are no COVID -19 procedures being implemented.

No social distancing , place was overly crowded with many Day Spa guest. Lockers rooms floors all soaking wet , no staff in sight cleaning any areas.
Felt very unsanitary and unsafe.

SPA
This is the only good thing about this experience. Luckily we were able to get receive the treatments we booked.
Strong Covid protocol was on display.
Staff and treatments were exceptional.

If you still decided to try this establishment , only use the SPA.
Everything else falls incredibly short of what is advertised therefore expected.