The worst customer service experience I've had in ...

The worst customer service experience I've had in a while. We paid an extra $6 for an introduction to the gym and the young girl was extremely frustrated that we weren't familiar with the belay device. Her exactly words were "I'd show you how to use the proper one but I have another stuff to do", which meant sitting behind the counter talking with her friends.

We explained pretty clearly at the start that we weren't experienced climbers so good luck to those of you who have never climbed before.
Go down the road to the Hive climbing gym where everyone is friendly :)