From the first afternoon back in 2012 when I visit...

From the first afternoon back in 2012 when I visited and purchased my X3, til today's (resolved) fiasco, Schomp BMW has consistently validated my choice in dealership. My Service lead Grant literally had the technician team spend three days trying to elicit the challenge in my car, then when it finally manifested the following week, patiently explained what was going on (to someone who knows *nothing* about engines).

The loaner program is a Godsend for me, and Schomp has always come through, even when I've had to leave my car late on a Sunday and return first thing in the morning via Uber.

When I'm waiting (v briefly) for any reason, I am approached every minute or so by team members wanting to make sure I've been taken care of. Tbh, if they allowed younger employees I'd love my son to work there, bc it'd be an incredible life/career lesson opportunity.

Last (but not least), had a great conversation today with one of their BMW Geniuses, Tracy, while shuttling me back home. She was incredibly knowledgeable and gave me some great advice to consider when thinking about my next car.

This dealership is first class.