The worst customer service ever. I made my first a...

The worst customer service ever. I made my first appointment for 10:30 on 3/29/18. I arrived at 10:30 am because I was looking for my insurance card. When I made the appointment I gave the receptionist my insurance number , group number and misplaced it somewhere on my office desk. I went to the office and informed the receptionist I did not have my card with me but I could have it fax to their office. The young lady at the desk had an attitude. Will we can t see you unless we see your insurance card with her hands up in the air. I told her again that I can have it fax to office. I have been a nurse for 28 years and I understand customer service and how to treat a client. When I requested for a office manager she said they do not have one. When I requested to speak to the doctor she went back in the office and said the doctor can not speak to me either because she had back to back procedure But my appointment was at 10:30 am and how could she schedule back to back procedure by 10:40am? It did not make any sense! I am surprise Dr. Adams did not care about her practice or her patient enough to speak to me for 1 to 2 minutes. I have never written any negative but this office is so unprofessional.