I went in to schedule my 15,000 miles service and ...

I went in to schedule my 15,000 miles service and reserve a car. Following week when i dropped my car they said they can't give me a rental car because the service only take couple hrs. What??? I specifically made an appointment to drop my car off and use the rental car!! I can't just sit around few hours on my working day. I told the service adviser if i dont get a rental car i will have to talk to supervisor for file a complaint. haha then he gave me a rental car as promised. When i got my car back they did such a HORRIBLE job on cleaning my seats and mats as if they didn't do a squad!!! I knew Audi has a bad reputation on service but this place is by far the worst of all.