Conrad Wong

Review of White Oaks Conference Resort &...

My partner booked a Superior Room with a King Bed ...

My partner booked a Superior Room with a King Bed on September 27th, 2019 to celebrate our anniversary through Expedia. Much to our dismay when we got our room, there were two double beds. When we asked them to look into it, they said we could check in after our hour and a half Spa service. We then went to the front desk and spoke with Gerry who checked and stated there were no rooms available. He stated because it was booked through Expedia the bed type was only a request. He was dismissive and unapologetic. If this was simply a "request" why weren't we told about it ahead of time by White Oaks and why would Expedia advertise rooms with two Double beds, two Queen beds and one King bed when booking. We picked this place because of the excellent reviews we read, sadly our experience wasn't the same and greatly missed the mark, while leaving a sour note to our wonderful day in Niagara-on-the-lake.