My A/C was not cooling my house. I called for a te...

My A/C was not cooling my house. I called for a technician and had to wait 4 days for one to come. I had to go to a hotel because the heat was unbearable. The technician finally came Tuesday and just filled up the unit with freon. I was told that I would need a test run on the unit and of course it would cost me money. Within a few hours I could see the the unit was not cooling properly. I called the tech back and once again I was told that he would need to come back and do the test. I went and scheduled another service appointment but would need to wait 3 days for a tech to come. Do they not realize we live in Florida. I can not live with out a/c do to many factors. Why do I need a service contract if everything costs extra. I called to speak to a supervisor which then had me placed on hold for so long that twice that the line eventually got hung up. I have been with this company for a long time and have 3 different contracts with them. I have to say that I am disappointed. I ended up calling a private company which determined that there was freon in the unit but that the compressor filter was clogged, therefore not letting the freon get where it needed to go