Millie Giallombardo

Review of Embassy Suites West Palm Beach

Edit: I don t normally leave bad reviews but when ...

Edit: I don t normally leave bad reviews but when I mentioned that I was going to leave a review of this terrible interaction, the check in clerk said, go ahead so challenge accepted.

I m so shocked to even be giving any Hilton Hotel chain a 1 star rating but here were are.
I ve been an Hilton Honors member for almost a decade and for better part of it have been a Diamond member. That didn t mean anything at all when they gave me the worst absolute customer service I have ever gotten in my life.
I received not one but multiple eye rolls from the check in clerk (ginger with the bad perm) was completely apathetic for the entire interaction and then she engaged in side bar conversations with her coworker about her personal life, like I didn t speak English or didn t exist, and even after seeing that I was visibly upset; didn t bat an eyelash.
But you want to know what really got my gears grinding? Her need to feel superior and cut me off mid sentence, multiple times as though she got a thrill out of leaving my words in my mouth.
The highlight of that interaction was when she left without excusing herself and some other rude check in clerk took over who was just as unapologetically cold and bored.
I ve worked in a corporate environment for years and have stayed at only Hilton Brands for over 12 years of work and personal travel. I ve checked in at so many Hilton hotels that I could train their staff.
I find solace in the fact that it s only 1 night but you could not pay me to deal with that customer service again.
Do yourself a favor and go to the DoubleTree down the street.