Gonzalo Keymolent

Review of Southwest Utility Management

Service is well below average for the following re...

Service is well below average for the following reasons:
1. I have only received my first bill and my most recent bill. I have had to call in to ask for my other bills.

2.A When my water was shut-off, the manager that I talked to charged $50.00 to turn my water on the same day, when they following happened:
2.A.1 My water was turned off, and I was speaking to a manager within 15 minutes. by that time I was going to be charged $50.00 to turn on my water on the same date. The manager then explained that his service technician was already in the tucson area. After paying my full fine with the additional $50.00, within 3 minutes ( I kept track of this my self). My water was turned on, and the service technician was leaving my property. I thought that the service technician was in the Tucson area, which is about 15 to 20 minutes from our community??
2. The service representative could not provide an exact date when I would be receiving my bill. With other Utilities & Companies at my current address they are able to provide an exact date as to when I should be receiving my bill.
3. The online bill pay service charges a fee on top of your bill for paying online.
4. The deposit to start my service was the highest of all of my utility bills that required a deposit. This deposit was also the highest required deposit for the home that I owned in California.

The only reason they merit 1 star is for the friendly service that they provided when I initiated my service and for one freindly service representatives help in seeing what I had to pay for a month that I did not receive my bill.

This review only reflects my experience to its present date of 5 months, and I hope that improvements are made.