We were on a very tight schedule while pulling an ...

We were on a very tight schedule while pulling an RV from Colorado to Oregon,. We experienced a 'Service 4-WD' alert message and started hearing/feeling a growling front end noise occurring in our 2017 GMC Canyon. Upon chance, we were passing through Boise, ID at the time, and "crept" into Dennis Dillon GMC.
Meeting with Marcos Sanchez - service advisor, he stated that he would do his best to work us into a schedule which was "booked solid for the next two weeks." Yikes.... thank you COVID for creating staffing shortages and pent-up customer demand for service!
Within a few hours, Marcos was able to assign a technician to run diagnostics and troubleshoot errors. Marcos kept us informed via phone texts and stated that our problem needed to be escalated to his senior drive train specialist. The bad news was that this would require an overnight stay and more scheduling coordination.

By this time of day, we had sweat out 100-degree temperatures in their customer service lounge - thanks to their air conditioning repairs being delayed many days -due COVID. The wait included smelling your typical burnt coffee maker continually warming a 12-hr old pot of coffee, and me wondering around a 20+ bay repair complex, looking for any cold water and/or vending areas to offset a pretty uncomfortable waiting room experience. Their courtesy van was overbooked, their courtesy cars were loaned out, and Marcos could not determine if/when his specialist could work us into their repair schedule. ........ But, what can one expect while dropping in without an appointment?

So, if you break down in an unfamiliar town such as Boise, take an extra set clothes, have an Uber ready to take you to a local hotel that has air conditioning, and don't be afraid to unplug a burning coffee pot in a guest lounge. Do ask to work with Marcos to get your truck repaired within 24-hours, but, also ask for some additional customer service hosts (within the massive Dillon Universe) who are experienced in helping 'out-of-towners' make their stay in Boise as comfortable as possible.