Dennis V8

Review of Sofitel Palm Resort

hotel

hotel

The Sofitel The Palm is rightly one of the best 5 * hotels in Dubai, in discussions with local taxi drivers they said that it is still ahead of the Atlantis. Thus in second place. The hotel is absolutely clean and very well maintained. The entire hotel is kept in a Balinese style, which is particularly effective in the evening with the great lighting and exudes a cozy atmosphere. In contrast to the Atlantis, this is a quiet, rather familiar hotel without any stress.

room

The rooms are very spacious and comfortable. The air conditioning is very quiet and easy to regulate. In the bathroom there was a toilet and bidet, two sinks, a rainforest shower and a large bathtub where two people can be comfortably seated. A partition wall can be opened from the bathtub, which allows a view of the bedroom and the balcony. It would be nicer if the hair dryer could also be used in the bathroom, unfortunately this is only possible in the hallway and bedroom.

Personnel / service

We rarely felt so well cared for and looked after. The staff was always friendly, in a good mood and always helpful. In the evening you were always greeted with a smile. The suitcase boys / doorman are very, very helpful and already know our names on the second day. Big compliments to Jagadesh (Jaga) a good-hearted person who gave us lots of tips and was always available for a chat. A top man who goes more than the famous extra mile in his job.

Good service also means dealing sensibly with criticism. At the beginning our room was not as we had imagined. It was located to the driveway / main entrance and therefore quite noisy in the morning (if you had the balcony door open). When we asked if we could do something, we were immediately offered a new room in a higher category and apologized several times for the inconvenience. That was almost uncomfortable for us. So instead of the 1st floor with a view of the sea, we had the 3rd floor with a view of The Palm and the skyline of Dubai. Thumbs up for such an excellent service and customer-oriented approach.

Food / restaurants

The food was an absolute dream and is of the highest standard. From the various restaurants we chose the Moana and the Porterhouse as favorites. The service in both restaurants left nothing to be desired. You were brought to the seat, the chair was pushed up to sit and the napkin was placed on your lap, you felt like a king. Special praise here to Wilbert who showed a very high level of professionalism and friendliness. You always felt very comfortable and in good hands with him. He made every visit to the Moana perfect.

Beach / pool

The beach is very well-kept, clean and there are plenty of comfortable loungers and parasols. Each pair of loungers also has a small digital bell that you can use to call the waiter, where you can then place your order.

There are also enough loungers and umbrellas available at the main pool. Also cabanas that you can reserve. The pool itself has different depths from knee high to 2.20 m. It is continuously guarded by several lifeguards, security is very important here.

Location and surroundings

The hotel is located on The Palm, the man-made palm tree, on the outermost ring of the palm tree near Atlantis. From the Sofitel you walk about 20 minutes to the Atlantis, it is about 2km.

The hotel also offers several bus shuttles that take you to Atlantis, the Emirates Mall and the Dubai Mall. In the evening you will be picked up from there and driven back to the hotel. This is offered by the hotel for free.

The only small "contra-point" or hint would be, for which the hotel is not responsible, that due to the many children the noise level can be very high everywhere.

We highly recommend this hotel!