My family chose this hotel because of its location...

My family chose this hotel because of its location near the university campus. The room was clean overall. But the front desk staff was really rude and unprofessional. Due to a schedule change we arrived a little earlier than expected. We asked when it would be possible for us to check in but got very rude reply twice. This has been the most unpleasant hotel experience we had in the past ten years. Will never stay at this hotel again.