Today I reviewed one of my accounts. My account en...

Today I reviewed one of my accounts. My account ended with a positive balance on12/19/19, but yet I see an overdraft charge. I'm confused. I connect with the chat to speak with someone on the issue. A customer service representative with the name Domonique came on line and confirmed she could assist with the issue. 5 minutes later she is asking for more time because she decides to read notes about my previous action but failing to focus on the concern of my call. My previous history was handled by management why are you concerned with any previous history when today's concern is about the balance of 12/19/19? The lack of quality with customer care for level 1 interaction is unacceptable. I would like to see management to build team members who want to work to please the customer. If there are no customers there's no position for anyone under this organization.