Catherine Humphrey

Review of Sofitel T5

I booked to stay here just before my flight in ear...

I booked to stay here just before my flight in early December 2020 to make use of the test and rest covid service. This service is excellent and good value for money, I cannot fault it.

The hotel rooms are large and modern however some plug sockets near the bed would have been useful and none of the rooms have opening windows. My room was extremely hot and airless. I called the reception several times about this issue and it took them over three hours and multiple calls and visits for them to eventually agree the room was overheated and agree and move me to a cooler room, by this time it was already past midnight - not the service I would expect from a 5* hotel. Also there was no one manning the reception phone line, I had to call the concierge line instead to get hold of someone.