Peony Li

Review of Champneys Health Resorts

Service was horrible right from the beginning at r...

Service was horrible right from the beginning at reception when we check in. The reception seems to be in a hurry, all information is on the leaflet despite we try to ask questions like when does the spa close, how we book in treatments? Etc

I have asked for a razor kit, and the customer service came in 3 times and gave me a dental kit, a floss kit and something else before a razor kit.

Infrastructure and decoration at the hotel to be fair is really beautiful, but services are absolutely horrible...