Bo Dong

Review of TDCanadaTrust

Before reading reviews, I thought the employee I m...

Before reading reviews, I thought the employee I met at this location was an exception. Now that I read previous reviews, I think it's very likely the norm of this location.
To be fair, the assistant manager and one of the reps who took reception work was friendly and understanding, but the service I got from one of the financial advisors was a sub-par - start by throwing assumptions without having my account screen open and refused to look at the document I have at hand, in order to avoid liabilities on the business side.
I don't believe one employee can become like what I described. In fact, there were others at this place play weirdly arrogant (happened beside me when I talked to the reception). The toxicity created by problematic employees should be addressed promptly and seriously, and let's hope for the best at this branch.