Heid I

Review of The Fairmont Sonoma Mission In...

If only Fairmont would keep the spa open until 7pm...

If only Fairmont would keep the spa open until 7pm, but otherwise, a true favorite and regular destination!
**Update since a second visit in August; sadly, we were not greeted nicely this time around..staff at spa check in were very rude and stuffy. Treated us as though we were trying to take advantage, and changed their rules regarding Good Neighbor, Birthday day without any notification. It is now required that Good Neighbors purchase one treatment in the past year before they can enjoy a day at the spa, but they only seem to tell you that when you show up to try and enjoy your Birthday day, and then tell you it is all "word of mouth," and therefore that is why they didn't email us of that change in policy. They were unable to look up my friends gift voucher (she forgot to print it). Very unorganized and unhelpful system. We were not given robes...had to beg for them.. The food was cold and soggy. Honestly, it was if the ownership had changed. Definitely not up to the Fairmont standards we have always delighted in. Major let down and such a shame since this has been a favorite destination and get away from SF for a longbtime now.