dramatic telephone menu, you get to hear the same ...

dramatic telephone menu, you get to hear the same menu every time (every 5 seconds) where I always enter '0' because I want to get in touch with a telephone operator, but even that doesn't work. Ultimate but just fictional phone number entered, but that doesn't work either !! Really a company that treats you like a number, any kind of service towards the customer is strange to them, too bad I can't give 0 stars!