Jean Walthall

Review of Hilton Fort Lauderdale Beach R...

I came down here in the beginning of Novemeber for...

I came down here in the beginning of Novemeber for a work conference. The hotel was nice and the staff was very friendly. My stay was great! I'm actually writing this review for the service I received after my stay. I left a pair of black heels in my room and did not realize it until a month later. I called the hotel to see if they found them and to my surprise, they did! I spoke with a woman named Cheryl Redmond, who went above and beyond to make sure that these were in fact the shoes I left and see to it that they were sent back to me. Cheryl was very nice over the phone, and sent a photo of the shoes for confirmation. I was amazed that a month later, the Hilton still had my shoes. Thank you so much Cheryl Redmond for providing excellent customer service.