LaShelle Kirkwood

Review of Best Western Sunnyside Inn

We are from the Olympia area and are planning on m...

We are from the Olympia area and are planning on moving back in Oregon in July. We were looking at a house mid-week spontaneously and we needed a place to stay that was pet friendly, so I called the Sunnyside Inn in Clackamas, OR.
Upon checking in, the front desk clerk was not friendly and very short. However, I was tired and just wanted to go to sleep.
We found that our room was in the furthest building from the main lobby building which is where their few amenities were like ice and vending machines. Not only that, but it was the closest to I-205, a very loud highway.
To make matters worse, our rooms was on the third floor and there was no elevator. And it was at the end of the whole aisle of rooms. Not the biggest deal had I not been VISIBLY PREGNANT!
Walking into the room, there was no fridge (I appreciate ice cold drinks right when waking up and most hotels/motels offer them), and it was very small. But the most troublesome aspect was the noise from the highway. I thought the window was open, that was how loud it was.
But still, it was midnight, and I was tired. I was willing to live with all of this, but I had to work in the morning and I needed WIFI, which I was told over the phone before booking that they had.
After getting settled in, I figured I would log on and make sure my VPN worked. I was disappointed to find that their WIFI connection displayed an error each time I attempted to connect. And all I was given was a username and password and no other information like the SSID (name of the wireless device you select from your list of available networks). So we immediately called the front desk clerk. He offered to reset the internet modem (and instructed to restart my computer) and then he also mentioned that if that didn't work, we were free to check out.
I waited a few minutes and restarted my computer, all to no avail. We couldn't stay here if there was no WIFI and he did say that we could check out, so we packed up everything in our car and went to check out.
Imagine my shock when THEY STILL CHARGED US 50% OF MY BILL FOR 20 MINUTES!! We paid $55.48 for 20 minutes of WIFI troubleshooting. The kicker was that they charged us 50% of the room fee and the $10 pet fee on top of it. It doesn't matter if we left the dogs out in the car or not, they still charge the fee. How unfair is that?
I am so disgusted with the lack of service at the Sunnyside Inn. I hope you get your business in shape!