Kevin Chin

Review of St. Charles Nissan

I had the great experience of buying my dream car ...

I had the great experience of buying my dream car from St. Charles Nissan. For starters, I was buying from out of state and was very nervous about the whole process. Rick Cooper was my main point of contact. He was great. He was very clear and made sure I understood all the criteria of sale price. It matched everything that was disclosed on the website and there were no surprises to me. (I recommend you read the website very carefully! That's your responsibility!) He was very responsive at all times of the day even at night when he was home which was crazy.
Same thing went for my finance contact Brandon Hatcher. Again, he was responsive at all times of the day. He was very accommodating to my information requests allowing me to review paperwork ahead of time. He was more than willing to go over the numbers with me. (Make sure you do your own math too!)
A big plus was their clear and honest disclosure about financing. You often read that some dealers try and make you stay with their financing with fictitious prepayment fees. Not here. They made it very clear that they're getting some revenue from a loan and could only ask that I keep it outstanding until it's recognized. I respect that immensely. If they lied to me, I would have had a very different stance.
Knowing I was an out of state buyer and repeat business was unlikely, they still provided great service, communication and information. I'd strongly recommend this dealer.