I wanted to like this place so bad. I really, real...

I wanted to like this place so bad. I really, really did.
I booked this as a mini honeymoon trip for my husband and I. The amenities on the website I looked forward to: the romance package with champagne and strawberries delivered to the room upon arrival, our spa day, the adults only hot tub, scenery and convienent shuttle service around the resort.
What I received: no champagne and strawberries (had to call to get it, was delivered an hour later), a sub-par spa with views of cars passing, a closed adults only hot tub and only one option of hot tub that was swarming with kids running around constantly, construction on every turn, and get this: the shuttle wouldn t come from the hotel to pick us up from the Yacht Club so a 16 year old employee took us in his boss messy car.....
I really don t understand how or why I am paying $2,000 for this stay and I am extremely disappointed in my honeymoon experience, which we can t get back.

*edit to include today s awful experience (we would be gone to La Cantera Resort if they let us cancel without taking more of our money)

They should be required to let you know when their is a convention here. There are tons of children running around the resort, on hover boards, downing pixi sticks, having free reign of the elevators, lobby, common spaces etc with no control or reprimanding. No adult supervision. They are probably 8-13 in age. It s been all morning (one had a COFFEE this morning...)
Then, I went to the market cafe to get sandwiches for my husband and I. The ladies checking me out continued to tell me they didn t have what I was asking for. So, as I thought of alternatives, they proceeded to take the order of the girl behind me instead, pushing me back in line....how RUDE! I then paid $30 for two sandwiches that have probably been sitting there for 2 or more days by the looks of it, two bags of chips and a small coffee. Did I mention that the other ADVERTISED lunch place here would be the pool bar, which is...you guessed it....closed. I feel so lied to.
IF YOU ARE LOOKING FOR A RELAXING WEEKEND, please, PLEASE don t go here. I highly recommend La Cantera in San Antonio.