Lukas Karch

Review of Windy city limousine

We used Windy City s party bus limo for our weddin...

We used Windy City s party bus limo for our wedding and it was an awful experience from start to finish. My cousin had previously used Windy City for his wedding in 2018 and there were no issues then, which leads me to think that all of the problems started and ended with our driver Vince.

Vince was incredibly unprofessional and unaware during the entire event. Our wedding day was very hot (humid 90+ degrees) and when we first got on the bus it was not even cooled down. Vince had no idea how to get the lights/music to work on the bus and his driving was very abrupt with start/stops which is not ideal when you are on a party bus.

Shortly after the bridal party pictures it began to rain, so we were able to find a location to lay low and wait. In this hour or so of waiting out the storm I realized I need something from the bus, so I called the phone number provided by Windy City but the phone went right to voicemail (it was off). I then was able to find an umbrella to walk out in the storm, knock on the bus door, and get Vince s attention to let me on the bus to grab the items I needed. Although I can t be sure, the bus wreaked of weed with a sad attempt to cover it up with Fabreze. Upon confronting Vince about why he didn t pick up his work phone he confirmed that it was off and the I should have called his personal phone (that he never gave me).

Upon arriving at the wedding ceremony a few bridesmaids had to go to the bus to grab items and realized that the bus had been left unattended and unlocked - luckily nothing had been stolen.

Lastly, after the reception when we were headed back to the hotel Vince asked to use my phone as a GPS because his was inaccurate . Although somewhat of a small inconvenience, this just topped off an awful experience with one of the single worst workers in any field I have ever had to deal with. My assumption is that Vince was newly hired (given that the wedding was shortly after COVID reopening) and inexperienced. This is the only logical explanation that I could develop given how terrible he was at this job.

I wish I could rate this with 0 stars and would love a full refund.