Impresentable staff and service. At the outset say...

Impresentable staff and service. At the outset say that, given the existing bad reviews this hotel as you hold money arbitrarily, before making the reservation, we called on two separate occasions at the hotel with the question of whether, in fact, had to leave credit card as collateral to cover expenses during the stay, what they said was ensuring that no obligation.
Well, come the day of our stay in this alleged "Wonderful 5-star hotel" when we put the car in front of the very entrance of the hotel, the buttons, you see that the man was very cold in the month December, did not come to the outside to greet us and only seeing the car stopped, since we did not know how to get to the garage, was when excellence is worthy to go abroad to give a confused and with little desire to indications how we could reach the garage. The truth is that we reached the garage miraculously got into the reception handedly charging like mules with suitcases, and there we found an individual defiant and cocky air without the slightest smile or welcome, demanded us credit card as collateral and if not tipped the street, despite having made the reservation and paid. Having to access blackmail, we go through that dark cave called reception to the elevators and, of course, charging us with all luggage before apathetic and idle view of the buttons. We got to the room and groping groping in total darkness, managed to turn on the lights and see the room they give us is not what we had booked overlooking the Spanish, so we had to call the front desk to enmendasen error , which they did, but pretending to convince us, with all the cynicism, that there had been such a room that faces the side of the hotel, specifically avenue Monforte de Lemos, magic and graceful arrangement of the hotel , it should be considered as Paseo de la Castellana. Once I talk to the manager of this hotel exposing all that had happened, offered twice take care us like bringing some chocolates, champagne and fruit in the room, attention never existed, we were expecting such attention, apart deplorable treatment to the client over lie, they cheat the customer not only with the rooms and with the guarantee of the credit card but it is very usual in this hotel lie and cheat and taunt in the face of customers. Consequently, bad treatment to a client reception staff pushy, arrogant and cocky, ranging from very "sobraditos" with the client and that, apparently, are not very aware of the small stall that they are occupying. Result: no return to this hotel nor recommend it to anyone. Before we go to an inn or seedy slum on the outskirts of Madrid.