It's a shame for even 1 star. Just like everyone e...

It's a shame for even 1 star. Just like everyone else with a 1 star review we must be the unlucky ones to receive a garbage rental home that was misrepresented online. We rented a vacation home in Orlando Florida and looked nothing like the pictures. We refused to stay after trying to work something out for over 4 hours homeless with 3 small children just to be told there is no other property available and nothing they can do. We rented a hotel in the area not to ruin our vacation or as they say holiday. There was no way my family and I was staying in that dump. After returning home and now has been several weeks later they will not reimburse because they claim we did not try and resolve the issue at the time of rental. Maybe the 4 hours we spent wasn't long enough trying to call Germany. This company still has not reached out to us and really shows how much they care. Read the reviews people they dont lie. Shame on you for allowing families to trust you with their vacations. I would like to believe that you do have some nice properties that somewhat resemble the photos but you should also picture the garbage homes still available for rent or not rent them anymore. I hope everyone enjoys the photos as this is what the property really looks like. I hope no one else is unlucky enough to get thos property. Shame on you wolters reisen gmbh.