Shalini Narayan

Review of Portea

Terrible experience! I think Portea's attendants u...

Terrible experience! I think Portea's attendants undergo training for less than a month. While the staff (attendants) is pleasant, they arent trained enough to even do a massage! We had hired an attendant for my 89 year old grandmother. Strangely , the company policy is so skewed that the attendants will clean and bathe the patient but they wont wash the patient's soiled clothes or used utensils! This was conveyed to us at the beginning but when we realised there were other agencies that were doing so much more, we realised so much money for mediocre service is just not worth it! Fortunately, we have found a service agency wherein the attendants will do EVERYTHING for the patient, including cleaning the patient's toilet, utensils, soiled clothes and the patient's room too. They also cook for the patient when needed! Why go for portea when such other better and cheaper agencies are available! Additionally, the agency randomly decides to change the attendant before the contract of service is over. Sad. Although we managed to continue with the hired attendant, dealing with a very unpleasant and difficult staff, its really not worth the harassment and trouble! Portea needs to change their management staff. They are extremely rude and disinterested in providing a service for which the money has already been taken in advance! Wouldnt recommend portea to ANYONE!