Kathleen Poyser

Review of Mount Sinai

Terrible communication and healthcare. I requested...

Terrible communication and healthcare. I requested a prescription refill through my chart and have been refused the refill multiple times because I have not been in recently enough although my previous gyn told me I did not need to come back in for 3 years. I scheduled and showed up for an appointment on 12/27/18 with Dr. Kundu and the Dr. was a no show. There apparently was a scheduling error and the Dr. was still on vacation. I asked for a call back from the doctor as this is a prescription I have been on for four years and have not received a call. A major reason I chose Mt Sinai Queens was because as a larger medical group, they should be able to still look through my chart and provide care after a physician has left. Not only are they unable to do that, when I made the effort to come into the office, the Dr. does not show. I called again this week requesting a call back from the Dr. and the office staff said I would be refused the prescription even after I explained what has occurred. I insisted on a call back and the staff kept trying to talk over me, but finally said she would submit a request to Dr. Kundu. I have yet to receive a call back. This is an extremely frustrating experience and I will be moving my healthcare elsewhere.