Luis Blanco-Urgoiti

Review of Warwick Hotels & Resorts

I do not mind to pay when it worths, but I can't a...

I do not mind to pay when it worths, but I can't avoid to get upset whenever I am not previously informed of the exact price I'm going to pay.
And, being totally sincere, after my stay in this hotel, I felt fooled.

Warwick Hotel New York is very well located. It's elegant, has classics facilities but perfectly maintained. Cleaning, of course, impeccable. The personal is very profesional and helpful. Maybe breakfast needs an improvment, given its price but, well, it's Midtown Manhattan... but, at the tariff you agree to pay before travel, you have to add a mandatory charge called "Facility Fee" ($25/day), than covers access to Internet Wi-Fi (despite the fact that during the conection process you are repeatedly informed that the conection is free...), local calls, access to gym and bussiness center... even if you never use those services and facilities.

Last day, when I received my invoice, I got to the front desk and asked about it and the personal informed me that those fees are only not charged to members of the loyalty program, and only if they made the reservation via their own web page. Due I'd reserved in a Travel Agency, they will not give me the money back in any case.

Well, would I had selected to stay at Warwick Hotel if the tariff had been $25 more expensive?... probably, but these are not manners in a hotel of this category, and among many ways to fidelize clients, make them feel fooled is not the most recommended.