First time being into BMW Seattle today. World cla...

First time being into BMW Seattle today. World class service. Was just gonna come in to pick up a 2nd key for my 2017 m3 and on my way I had a noise coming thru the wheel rotation. Soon as I drove into service bays the service greeter assessed the situation and my appointment. I was worried because I live about 50miles away and I have to be with a client on specific time. Couple more service personnel wrote up the work and appointment that I have. And that s when I met Karl Peterson. Tell you what that guy is a pro. Told him my concerns, specifics plus my appointment. Typically it s gonna be an appointment thing but nope, these people got their team dialed in even on a Saturday.
Karl got my car in thru the techs right away and check out what s the concern is and program the new key.
Thank God it was only a minor known issue with the plate on the brake rotor (stuck rock) the car was only with techs probably less than an hour. I was very impressed.
I like the fact how the professionalism and honesty of these people. Specially Karl he s straight to the point, honest and cool dude. They will work on your schedule and help out as much as possible in very timely manner. For me that great customer service.
Would also thanks Tony Watkins who lined me up to Karl Peterson and also Daniel Hamilton from parts who helped me with the process of getting my key ordered thru my key wise program. I ll definitely come back here for service maintenance. As long as they keep their professionalism the same way. Thanks folks!