Please avoid a clinic that hurts your pet and on t...

Please avoid a clinic that hurts your pet and on top of that, when informed, basically ignores you until you insist several times.
I went with a healthy cat and came back with a hurt cat. I m so sad for putting my cat through this situation :(


Update to respond to the clinics response:
As I mentioned in my initial comment, I contacted the clinic several times by phone, WhatsApp, spoke with a nurse after much insisting and with a Vet after having to almost yell at the phone. I mentioned on the phone to everyone I spoke what happened and that I m upset and that my cat is not doing well. My name is Melanie Simoes, not a stretch from the name I signed; shame on you for saying you don t know my case
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I ve been going to this clinic since I got my first cat in 2015.
I used to love a Portuguese vet they had there, she was super sweet with my cat and would even ask me to call the clinic to let her know how he was doing when we was having recurrent nasty eye infections.
After that, tried some of the other vets with mixed results. Once went with one of the cats because he was limping on the right leg; however the vet insisted that he had a problem on the left leg, not the right although at home he was, 100%, limping from the right leg. I ended up having to pay for 2 X-rays. Anyway, gave benefit of doubt and continued going there.
Last Saturday we went for annual check up on my 2 cats. They are both in good health, so was just vaccination and that s it. During the appointment the vet (Dr. Michael (?) which we visited for the 1st time) decided to check the temperature of one of the cats and the cat hissed (first time ever he hissed!) and complained. I found him to be a bit aggressive, even when giving the deworming pills, as both cats never had complained so much and never had seen a vet doing it like that.
We came home and as soon as we arrive we noticed the cat licking his bum... we thought it was just reaction to the visit, but nothing important. The day after after work we noticed again him licking it; so we over played with him to get him super tired, which helped and he stopped licking it and decided to nap instead. The day after, we noticed again the heavy licking and upon checking we noticed that the area was extremely inflamed, red and swollen. He never ever had any issue like this.
I immediately called the clinic (around 5:30 pm) and was told the nurse would call me back. In the meanwhile I sent photo and details over WhatsApp and asked if I should go to the clinic. Over 1 h passed and nobody called or replied to the WhatsApp. I called again; was told that everyone was busy in a procedure, they would call later. Was then called again by the receptionist at 9:30 after I whatsapp saying I was still awaiting for a call to be told someone would call me at 10 pm or if I was sleeping the day after. Well, since I was super worried about my poor cat, i was definitely ready to wait for a call until late. Was finally called at 10 pm; almost 5 h after a called for the first time. Got some basic advice, and no apology. Of course was too late to visit the vet by that time; so decided to decide what to do the day after. By this point the cat had been already with a colar for 5 h; and I was hoping that by morning would be better.

The day after, today, the cat is still desperately trying to lick his bum, there is a scab now, so I decide to call back and ask to speak with the vet. I m told I can only speak with the nurse; so had to almost yell at the phone saying that after hurting my cat and taking 5 hr to call me back on the previous day, the min they can do is to have a doctor call me back.
Which they eventually do; no apology again, but the vet was pleasant, nice and said I could visit for a check; which by this point I refused because when I had cleaning the wound and put sudo early that day super carefully the cat reacted so badly (not aggressive, just immensely sad and desperate) that made me cry so I just can t take him to the same place that traumatised him this bad.