I have been going to that location for many years ...

I have been going to that location for many years mainly for annual mammogram. There have been a few changes which I m not too keen on.
Welcoming agent was ok then directed to window to assistant. To complete the form I had to stand there but was allowed to sit to complete I guess an unimportant form. Is this really necessary?
Waiting in the waiting room for the specialist seemed longer this time but the mammogram was done professionally and quick.