now for three-quarters of a year, the application ...

now for three-quarters of a year, the application could have gone a little smoother;
requested documents which were delivered were not sufficient after which time and again other documents had to be sent.
Advice here: indicate in 1x clearly what is desired.
After closing completely satisfied, by phone they are easily accessible for questions and questions come a quick answer. Logging in to view your data works nicely.