Stephen Brimo

Review of MyUS.com

Have been using MyUS for some time and now and hav...

Have been using MyUS for some time and now and have always found it a quick and efficient service. However, since the advent of COVID, there has been a marked deterioration in service. Packages are taking much longer to be received, let alone processed and dispatched (9 days...). I appreciate that the volume of packages has significantly increased, but this is no excuse for not responding to inquiries when made through the Help function of the web site. I subsequently had a package dispatched, for which I paid to have this delivered on an express basis (2-3 days). 7 days and still waiting. Disappointed.