I have made numerous phone calls to the office and...

I have made numerous phone calls to the office and sent just as many emails to Hannah Wray in an effort to understand why I have been assessed a late fee every month since February despite enrolling in autopay in January. The payment is deducted each month, yet I am charged a late fee each month. No one has called me back and no one has emailed me back to explain these late fees. Poor business practices.