Customer Service blew my mind. I wanted to know de...

Customer Service blew my mind. I wanted to know details about which replacement straps I should buy for my FOURTEEN YEAR OLD snowshoes (from MSR) and received excellent customer service. I mentioned that I would have liked to have upgraded my snowshoes to the Ascent but they seemed to be sold out everywhere, maybe due to covid. He told me that they hadn't done their production run this year, it had been delayed because they turned their manufacturing plant into producing stuff for covid related deficits, some sort of PPE something or other. He said to select the box on the website that asks to be notified when it's back in stock. I did and just now ordered my snowshoes. I'm optimistic they might come as quickly as my straps came (they arrived within days, they shipped out of Kamloops (I'm in Canada). Maybe I can use them this weekend, we'll see. But my old ones work fine, now that I've replaced the straps. I LOVE this company.