Bizarre bad company. First working day of a friend...

Bizarre bad company. First working day of a friend of mine, service lasts until 9 o'clock in the evening because suddenly there are 5 sick people at the end of his service. Should he still drive 47 km back and forth while he was done. And that on 15 minutes break with a service of 11 hours.
You do not have to try calling. Very badly treated. 'Miranda' does not even give you the time to talk, but 'is normally very quiet and does not have her day now'. No time for people who call. Nice and friendly, madam. You would think that you would normally be treated at a taxi company.