Jodi Chapie

Review of Hotel H10 Ocean Maya y Coral

If you want 100% relaxation, this is NOT the place...

If you want 100% relaxation, this is NOT the place for you. I m really not sure how this is a 5 star resort.
2 star rating solely because I know some things are out of their control. (Corona staffing and hurricane - flooding and lack of amenities)
-lacking customer service
-pushy sales people - non stop .. even while at the pool
-our room smelled like sewage and our AC woke us up spraying water and the motor screeching
-BRING a TUMBLR for drinks! We didn t get this memo! (When one bar is open you take the chance of having to walk several hundred feet for one drink)
-when there s a hurricane, no alcohol can be served. But don t worry! Workers will go around and try to sell you a $10 bottle of tequila for $100!
-not even a Mojito tasted right
In depth:
When we booked this trip, we didn t do our research. Previously in Mexico we ve stayed at resorts that were NOT pushy right off the bat. For starters, we entered the lobby and immediately they bring you over to a section to wait for one of two attendants checking people in. Don t fall for the membership sales free incentives!!! We did and we got screwed because we didn t buy it! Fernando took a slip of ours and told us he was going to help get a deposit back we initially put down at the airport. He didn t!
At previous resorts, folks on the beach selling merchandise weren t allowed to be on the resort. Well these folks were hollering and doing everything they could to sell cigars, sunglasses, DRUGS, etc. even walking up to the pool. We witnessed one of the sales guys actually come up to the pool, splash a guy in the pool, and they began yelling at each other until the sales man stormed off and did a slit the throat motion to the guy in the pool.
We came during a tropical storm and in the midst of corona (end of October) so I won t hold the lack of staffing against the resort.
However, customer service is not great.
Our first morning here, we woke up at 5am to an air conditioner unit screeching and spraying water. I turned it off. We had to go to the lobby when it opened anyways so we told a woman at the front desk. She was upset we didn t call maintenance ourselves. You can tell not all members are treated equally here. If you don t purchase privilege don t both coming. You won t even get an umbrella in your room.
Our room was towards the ocean with one building to our left. The night the hurricane came in, our buddies in the hotel to the left of us were evacuated and put in different rooms further back on the resort. Our building and their building both lost power very early on. We had a main floor room and the walkways and everything around were flooded. Some parts had about a foot of water.
We set up a dolphin tour after we wasted three hours on a membership charade.
They called the morning of and told us to be there at 10:30 to leave. We get to the lobby at 10:15. We wait. See taxis come and go. We walk to the front at 10:40 and ask where our transportation is and the man states only ten minutes late isn t too bad.
We wait until 11 (our scheduled time to do the tour) and the am star representative comes over and suggest we do a later one when we previously expressed we couldn t due to a work conflict.
Only two restaurants open at a time. Food is sub par. Expect to get a drink refilled once at most. Unless you re privilege, your quoted time to get into one of the restaurants other than the buffet can be anywhere from 2-3 hours.
They (Israel) give you a coupon for a free pendant when you come in $50 value. Of course you go to the shop and they say they are out of stock and can order it (after they ask you when you re leaving) and it won t be here until the day after you leave.
Too much BS! Too many gimmicks! Won t be back!