Christe Kosasih

Review of The Mulia, Mulia Resort & Vill...

Overpriced. I experienced a better 5star hotel wit...

Overpriced. I experienced a better 5star hotel with a better rate.
As you entered the hotel, no one greets you other than the security who checked on the car.

The receptionist tried to sell the more expensive room. Seemed like this hotel tried so hard to sell everything, including: bedding, bathrobe, and in room dining.

Not one service person is extra nice for 5 star hotel. Most of the staffs are ignorant, lack of knowledge on the properties (one lady doesn't know that there's a renovation/maintenance of the lake, one guy who worked at the bar wing it when we asked where to go back to the lobby). One guy who worked near the pool (didnt wear a red 'lifeguard' shirt, he wore a off white top) wasnt polite. After we got off the pool, he asked, "Are you done in the pool?" Wth man! Didnt even say, "excuse me, sir/mam; sorry to bother; or may i ask?".

Room could use more light and DEFINITELY AMENITIES. For its price range, i'd get more impressive arrays of amenities. They only give you: toothbrush (low quality), toothpaste, sanitary bag, cotton bud, lotion, shower cap, shower gel, shampoo & conditioner. They can add more amenities, such as: bath gel, bath bubbles, shaver, hair comb.

One thing other than up-selling (i guess up-sell is better from owner or management point of view. But i came here as a customer and you, as a service provider, would want a guess satisfaction. I believe, guess satisfaction is more effective because when you are satisfied, you dont mind spending more.), I think they really care about taking care of their properties. I guess i can say: INSECURE AND OVERLY PARANOID about bad-behaving guests as they post and emphasize their rules every where. Rules they have is pretty common sense and acceptable. BUT, they post the rules everywhere and even to the point (again) NEGLECTING GUEST SATISFACTION by giving UNPERSONALIZED SERVICE. 5 star hotel usually pride themselves on giving a personalized service. Even Starbucks knows well on doing this. How can a coffee shop that sells $5 coffee can beat a 5 star hotel that sells $250-$1000 room. On their welcome letter, how hard it is to put "Dear Mr. so and so____, thank you for staying with us", and stay with their gratitude towards their guess. Instead, they keep emphasizing on these rules. I mean SERIOUSLY, is that really so hard to print the welcome letter addressing each guest by their name instead of "Valuable Guest". Maybe the laziness preventing them to print each letter one by one. Maybe effectiveness is better than guest satisfaction.

The stay i would say is mediocre and would rather spend my money at some other 5 stat hotel.