Giancarlo Caroleo

Review of Lifehouse Destination Spa

Absolutely disgusted.

Absolutely disgusted.

I brought my wife for her birthday, discussed everything with reservations on the phone, there was 4 treatments in total organised so we had an hour for lunch, when we arrived the treatments were changed so that we didn't have enough time for lunch without having to rush and be under pressure, on top of that they put an hours treatment at 14.30 even though there was another hours treatment at 3, in the end I had to cancel 1 of my wife's treatment to make sure we had enough time to have lunch without having to rush.

I specifically asked for staff to bring my wife prosecco when she went for her treatments alone, they said they were more than happy to, didnt happen. They asked if I'd like them to come out witch candles for her birthday at dinner, didnt happen.
We sat in the restaurant a total of 4 times, 3 of those 4 times I had to send food back.

Then, the cherry on top, at reception checking out, the treatment we didnt have, the others I had already paid for and the things that I'd paid for that were in the package, food etc they tried to charge me for.

Shocked disgusted absolute joke. Livid.