Great technical expertise, but insufficient in ter...

Great technical expertise, but insufficient in terms of customer friendliness and service. In a year's time 2x experienced that products are in stock on the website, but the order was only delivered days later, because it was not in stock. No message will be sent with information about this, so you just wait. No solution will be offered in the event of a call back about no delivery until you ask for an alternative. Then you will be offered a more expensive product without apologies or anything like a discount. The system is blamed. The website is out-of-date and therefore does not function. Customer for 20 years (private and business) but now just finished.