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A S

4 years ago

Terrible customer service! My husband purchased a...

Terrible customer service! My husband purchased a pair of rain boots for a Christmas gift, they were too small. I tried to exchange them for another size, they did not have the same boot in the size I needed. I found the right size with the same brand, color and style. The pattern was the only difference. Horsetown would not honor the price my husband paid! I had to pay the difference or get a store credit. They did not offer to check the other store or find a better solution. Very disappointed.
The sales people are pushy and follow customers around making them feel like they are under surveillance.
I wish I had checked Amazon first because they have the same products for much lower prices, lesson learned!

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