Michele Heiberg

Review of Minnesota Gastroenterology, P....

Up until about 10 minutes ago, my entire family we...

Up until about 10 minutes ago, my entire family were patients of this practice. We absolutely loved our doctor, however, due to the unconscionable billing practices of this group, we have made the decision to take our health and business elsewhere.

A claim for a stool sample was denied by insurance, indicating that we needed prior approval. Billing office tells us that it is our responsibility to know all prior approvals under our insurance. They said we should not have taken the test without knowing if it was covered. OK - "doctor, please wait a minute while I call my insurance company". A stool test in a GI office is what I would think routine? It was done along with lab work.

The claims staff is arrogant, rude and completely unprofessional. Such a shame because we truly loved the medical care we received.