Luggage Works... Crew Outfitters... Stop Over Stor...

Luggage Works... Crew Outfitters... Stop Over Store.... All 3 seem to be interchangeable and run from this location.
Ordered a flight case from the stop over store website almost 8 weeks ago. Authorisation was charged on credit card immediately. Item was not shipped and after several back and forth emails, was informed that item was on back order from factory, even though website listed it as "in stock" at time of ordering.
Last communication from them was 3 weeks ago saying they now had the case and was ready to ship. I asked them to dispatch it ASAP. As of today, order is still listed as "pending" with no sign of being shipped and no further communication received.