Ellyce Doggrell

Review of Homelink Property Services Ltd

We've been happy with Homelink as an agency. We fi...

We've been happy with Homelink as an agency. We first saw the property in early December 2018 and were told it's not available until end of January 2019 which was quite suiting for us. We decided to secure the property the same day so went to the office to pay our admin fee. When we got there we were told that due to renovation it would be available early-mid Feb which again-we were fine with. Homelink have been great at answering our questions when we had them but they may not have the best communication as a team as we were called on the 22nd of Jan that we could move in on the 1st of February so had made plans for this. I then went to the office to hand in outstanding documents at which point I was told our move in date would not be this early. I was told to wait for a call either that day or the next day to confirm a move in date. I heard nothing the first day and took it upon myself to call at 1ish the next day. We were then told it will be the 4th of February to move in. I was told to wait for a call in regards to what time to come into the office and sign a contract (this was on Tuesday the 29th). We waited for a call but I hadn't heard anything until I called them on Saturday the 2nd and I was told to come in on the Monday at 11am. We got into the office at this time on Monday the 4th but they were not expecting us nor were ready for us. However they worked as fast as they could to get everything printed and sorted for us so I can't fault them there. Just a small amount of miscommunication there but we did move in on the 4th and so far are very happy and are having no problems! Would recommend.