Meagan Sibert

Review of Siegels Cottonwood Farms

If I could give it zero stars I would. The people ...

If I could give it zero stars I would. The people in charge of this farm are thieves and liars. Their website explicitly states " BY BUYING YOUR TICKETS ONLINE YOU DO NOT HAVE TO WAIT IN THE TICKET LINE". LIE! I bought tickets online and I still had to wait in line. A line that was half a block long. A line that I sat in with a 2 yr old for almost an hour and was still not anywhere close to the front of the line. My two yr old could not wait any longer. I asked the gentleman they had securing the line to please get a manager to speak to. He told me "Sorry, I know these people, they are slammed, they will not come out." He suggested I call and email.
So I emailed the woman Kaity who is supposedly in charge. She did not respond for 24 hours. I called and the woman on the phone assured me she would reply by the end of the night. She did not. I called again the next day and finally got Kaity on the phone. Her customer service skills are pathetic to say the least. She gave me every excuse she could think of to explain why they were so poorly prepared and mismanaged that day. She even tried to blame it on the Cubs game. I explained that the only reson I bought a ticket was because their website states I would not have to wait in line. I would be fine with a couple minute wait. But I waited for an hour and was only half way up to the front. She refused to refund my money. This place is awful and they know it so they take your money and won't refund it because they know they would never make any money. They have to lie and steal from people in order to make money. Stay clear of this place. There are much better options close by. Abbey Farm in Aurora is a wonderful place.