I ve had 2 experiences. One was great. This curren...

I ve had 2 experiences. One was great. This current situation was horrible. Thus, they get 2 stars instead of 1. This situation: I was told my car was ready, and when I showed up, I was told my car needed to be towed elsewhere because it couldn t be fixed there. This at 5:00 pm, during rush hour and the longest time to wait on a tow.